Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your use of CoreDesk IT Support's website and services. By contacting CoreDesk or engaging our services, you agree to these Terms.
1. About CoreDesk
CoreDesk IT Support provides remote and on-site IT support services to small businesses in Abu Dhabi, UAE, including Microsoft 365 support, computer and network troubleshooting, backup and security basics, and monthly IT support plans.
2. Scope of Services
The specific services provided depend on what is agreed with each client. A detailed breakdown of what is and isn't included is available on our Service Scope page. Any additional work outside an agreed scope will be discussed and agreed with you before proceeding.
3. Pricing & Payment
Pricing for one-off jobs and monthly support plans is communicated before work begins. Any additional costs — such as hardware, software licences, or third-party vendor fees — are separate from the service fee and will always be agreed with you in advance.
4. Client Responsibilities
- Provide accurate information about the issue or system being worked on
- Ensure necessary access (physical or remote) is available for the agreed work
- Maintain your own backups of critical business data where reasonably possible
- Use software and licences in compliance with applicable vendor terms and UAE law
5. Monthly Support Plans
Monthly support plans run month-to-month with no long-term lock-in unless otherwise agreed. Plans can be paused or cancelled with reasonable notice, as agreed at the time of signup.
6. Limitation of Liability
CoreDesk provides IT support on a best-effort, professional basis. While we take care to diagnose and resolve issues correctly, we cannot guarantee that every issue will be fully resolved, particularly where it involves third-party hardware, software, or services outside our control. CoreDesk is not liable for indirect or consequential losses arising from IT issues, including data loss where the client has not maintained adequate backups.
7. Third-Party Vendors
For specialist work, hardware supply, or services outside CoreDesk's direct scope, we may coordinate with trusted third-party vendors. Any such arrangement, and its associated cost, will be made clear to you before work proceeds.
8. Intellectual Property
All content on the CoreDesk website (text, branding, design) is the property of CoreDesk IT Support unless otherwise stated, and may not be reproduced without permission.
9. Governing Law
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
11. Contact Us
CoreDesk IT Support — Abu Dhabi, UAE
Email: support@coredesk.ae
Phone / WhatsApp: +971 50 505 3009