Service Scope

Last updated: July 2026

This page outlines what's included in CoreDesk's standard IT support, and what typically falls outside it, so there are no surprises before work begins.

What's Included

Microsoft 365 & business email support (setup, troubleshooting, user management)
Daily IT troubleshooting (slow computers, login issues, software errors)
Printer, scanner & office device support
Wi-Fi & basic business network support
Backup & security basics (setup, checks, guidance)
Remote support as the default approach, with on-site visits when genuinely needed
General advice on IT purchases and setup

What's Not Included (Unless Separately Agreed)

Enterprise-grade network infrastructure (e.g. large-scale server rooms, data centers)
Custom software or app development — available separately, and quoted individually
Graphic design and branding work — available separately, and quoted individually
Structured cabling or physical network installation beyond basic setup
Hardware or software licence costs (quoted separately and always agreed in advance)
Specialist vendor or third-party costs (e.g. proprietary industry software)
24/7 monitoring or guaranteed uptime services

How Scope Is Confirmed

For one-off jobs, CoreDesk reviews the issue and advises the next step and any associated cost before work begins. For monthly support plans, the scope of ongoing coverage is agreed at signup. If a request falls outside the agreed scope, this will always be communicated clearly before any additional work or cost is applied.

Not sure if something is included? Just message CoreDesk directly and describe what you need — you'll get a clear answer before anything is agreed or charged.

Contact Us

CoreDesk IT Support — Abu Dhabi, UAE
Email: support@coredesk.ae
Phone / WhatsApp: +971 50 505 3009