Privacy Policy
Last updated: July 2026
CoreDesk IT Support ("CoreDesk," "we," "us," or "our") provides IT support services to small businesses in Abu Dhabi, UAE. This Privacy Policy explains how we collect, use, and protect information when you visit our website (coredesk.ae) or use our services.
1. Information We Collect
We may collect the following information when you contact us or use our website:
- Contact details you provide (name, phone number, email, WhatsApp messages) when reaching out for support
- Business information relevant to the IT support you request (e.g. device details, software issues)
- Basic website usage data (such as pages visited), where standard web analytics are used
We do not knowingly collect sensitive personal data beyond what is reasonably necessary to provide IT support.
2. How We Use Your Information
- To respond to support requests and provide the IT services you ask for
- To communicate with you about ongoing or completed work
- To maintain records necessary for invoicing and service history
- To improve our website and services
We do not sell your personal information to third parties.
3. How We Share Information
We only share your information where necessary to deliver the service you've requested — for example, with a trusted hardware or software vendor if a specific job requires it, and only with your knowledge. We do not share your data for advertising or marketing purposes.
4. Data Security
We take reasonable technical and organizational steps to protect the information you share with us. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain client information for as long as necessary to provide ongoing support, meet legal or accounting obligations, or as agreed with the client.
6. Your Rights
You can ask us at any time to review, correct, or delete the personal information we hold about you by contacting us using the details below.
7. Third-Party Links
Our website or communications may reference third-party tools (such as WhatsApp) that have their own privacy policies. We are not responsible for the privacy practices of third-party services.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy, contact us at:
CoreDesk IT Support — Abu Dhabi, UAE
Email: support@coredesk.ae
Phone / WhatsApp: +971 50 505 3009